Return made easy you can initiate the return process online via your order details page. Simply select the particular order(s) and click on return, provide the reason and submit to generate a reference number. This reference number will be used to process your return. When returning item(s), ensure all proper package and seals are left intact (original packaging if possible), have a RedStar shipping label (which we have provided a pre-paid label), and include your customer’s name, order number and shipping address to help us identify the correct account. Upon retrieval of the item in same condition as received, and returned within 7 days of the original shipment date we will issue full refund. All return item(s) purchased from our physical shop must be return to our physical with an evidence of payment and item details. You will get a refund within 3 hours when return any purchase directly to our main shop.